Head Office

Lazimpat, Kathmandu, Nepal

10:00 AM - 5:00 PM (Sunday-Thursday)
10:00 AM - 2:00 PM (Friday)

01- 4542646

01-4006648

977-1-4416427

info@nlgi.com.np

FAQs
What is insurance?

Insurance is a contract between two parties insurer and insured in which one party (the insurer, in return of certain and agreed amount of money called the premium), assure the other party (the insured) to make good any financial loss. The insured may suffer as a result of occurrence of the specified, insured and unforeseen events (perils) that take place within the period described in the contract.

How many types of insurance are there in the market?

There are two types of insurance in the market, namely Life Insurance and Non-Life or General Insurance. Life Insurance provides cover for human and human related things. NLG Insurance Company only issues Non-Life Insurance.

How many insurance companies are there in Nepal?

Presently, there are 37 insurance companies operating in Nepal, offering a diversified range of services. These include 14 non-life insurance companies, 14 life insurance companies, 7 micro-insurance companies, and 2 reinsurance companies. Additionally, it's important to note that insurance companies in Nepal are regulated by the Nepal Beema Pradhikaran (Nepal Insurance Authority).

 

What is Non-Life Insurance?

Non-Life or General Insurance provides cover for all the rest (house, warehouse, industry, vehicle etc.) apart from that covers in Life Insurance. However, Personal Accidents, Personal Medical, Third Party Liability, Production Liability, Travel Trip are also covered in Non-Life Insurance. The nature of Non-Life insurance cover is normally short term, such as one year.

What is a premium calculator?

An insurance premium calculator is a valuable tool that allows quick and easy comparison of insurance plans based on various parameters. Using an insurance calculator, buyers can quickly evaluate their needs and make an informed decision of choosing an appropriate plan.

How can a person or organization take insurance?

To take insurance, a person or organization should decide about the product they want the cover for, the perils they want to cover against, the current monetary value of the product and for how long they want it covered. After that, they have to get a proposal form from NLG Insurance Company or its website, fill the appropriate fields and submit at any of the NLG Insurance offices. (Our marketing staffs are available to assist on filling proposal form in any of the branch or head office) .

What is the purpose of filling up the proposal form?

The purpose of proposal form is to get information from the insured to issue an insurance policy. The information is as followed:
- Name & Address of proposer;
- Details about the proposed properties, persons, liabilities etc; 
- Location, Transit route etc. of proposed; 
- Property, profession age etc. of proposed persons, nature of business for liabilities etc; 
- Proposed Value, Limit of liabilities, Sum Insured etc. for the insurance; 
- Risks required; 
- Period of insurance; 
- Past insurance and claim record…..etc

What documents are required with proposal?

For Motor Vehicle Insurance: photocopy of the vehicle registration book (Blue Book) and Renewal Notice from the previous Insurance Co. for “No Claim Discount”;
For Marine Transit Insurance: Invoice / Proforma Invoice, Packing list, Letter of Credit (L/C) etc.
For Contractors' All Risk Insurance: Contract Document, Bill of Quantity (BOQ);
For Travel Medical Insurance: Copy of Passport and for other insurance, as required by the Insurance Company

What are the duties of insurance policy holder?

The insurance policy holder should check the “Policy Schedule” for the confirmation of insured name, policy period, property/person/liability insured, risks covered, premium, special exclusions etc and “Policy” for terms, conditions, exclusions, warranties, limitations etc. The insurance policy holder should also check the premium calculation.

Policy Issuance Procedure

Step by step guide to Insurance Issuance

Fill up the required form. The documents to be filled up are:

  • KYC Form
  • Proposal Form.
  • Technical Form.

Collection of the required documents. The list of required documents are:

  • Copy of Bluebook / Tax Invoices
  • Copy of Lalpurja / Agreement
  • Bills of Quantity (BOQ) and any other relevant documents

Fill up the inspection form (if necessary)

Collect information about the product that the client wants to insure

The debit note number will be generated after this step.

Payment

  • Online
  • Human Intervention

Issuance of Policy: After the payment is done, the policy has to either be collected by the client or hand-delivered by the company.

Claim Procedure

1. Inform the nearest Police Station Immediately.

2. Get the information about the third party involved, if any.

3. Give written information (intimation) or email us at claim@nlgi.com.np.
4. The company may appoint Surveyor for further process.
5. Submit all the required /asked documents to the company or Surveyor as requested.
6. Surveyor will perform the loss assessment and submit the report to us along with his remarks after completing the survey.
7. The surveyor report and document submitted will be validated and approved by the competent authority, based on which a discharge voucher will be issued and forwarded to the insured mentioning the settlement amount.
8. After receiving the signed discharge voucher from the insured, the company will settle the claim by issuing a cheque.

Insurance Defaulters

As of now, there are no reported insurance defaulters. This ensures a seamless and trustworthy experience for all our clients and stakeholders.

FAQs Buy Policy Online
Can I purchase insurance policy online?

Yes, you can purchase an insurance policy online through our dedicated online portal (https://buy.nlgi.com.np). Our user-friendly platform allows you to conveniently browse available insurance options, customize your coverage according to your needs, and complete the entire purchase process online. With just a few clicks, you can secure the insurance protection you need from the comfort of your own home or office.

For a detailed procedure manual, Click Here.

What types of insurance policies can I purchase online?

As of now, you can purchase following insurance policies online through our platform.

  • Motor Insurance (Third Party Insurance, Comprehensive/Full Insurance)
  • Home Insurance
  • Travel Medical Insurance
  • Personal Accidental Insurance
How do I purchase an insurance policy online?

To purchase an insurance policy online, please follow our step-by-step online policy issuance manual. This comprehensive guide will walk you through the entire process, ensuring a smooth and hassle-free experience. You can access the manual, clicking here, where detailed instructions and helpful tips are provided to help you navigate each stage of the online policy purchase journey. From selecting the right insurance coverage to completing the payment process securely, our manual covers everything you need to know to successfully purchase an insurance policy online. If you encounter any difficulties or have any questions along the way, our dedicated support team is readily available to assist you.

Is it safe to buy insurance online?

Yes, it is safe to buy insurance online. We prioritize the security and confidentiality of your information throughout the entire online purchase process. Our portal is secured with SSL (Secure Sockets Layer) encryption, which ensures that all data transmitted between your browser and our servers remains private and protected against unauthorized access.

Additionally, rest assured that the insurance policy you receive after purchase will be digitally signed, further ensuring its authenticity and integrity. This digital signature serves as a tamper-proof seal, providing you with peace of mind that your policy documents are genuine and have not been altered in any way.

What documents do I need to purchase insurance online?

To  purchase insurance policy online, you typically need to provide KYC (Know Your Customer) information and proposal form stating the details about the property or asset you wish to insure. This may include:

  • KYC Information: You need to provide your detail information supported by documents such as your citizenship or passport to verify your identity.
  • For Motor Insurance: Details about your vehicle, including vehicle price, vehicle number, chassis number, engine number, etc., supported by a bluebook copy stating the same, followed the vehicle photos will be required.
  • For Home Insurance: Information about the property, such as its value, address, type of construction, built-up story, supported by necessary documents like lalpurja, construction documents and photos of home.
  • For Travel Insurance: Duration, country you are traveling to, followed by a copy of the passport of the traveler.
  • For Personal Accidental Insurance: The KYC information is sufficient.

These documents help ensure that the insurance policy is issued accurately and in compliance with regulatory requirements. Additionally, providing accurate information helps in processing claims smoothly in the event of an unforeseen circumstance.

Can I customize my insurance policy online?

Yes, you can customize the coverage you wish to purchase according to your specific needs and requirements.

How do I make payments for my insurance policy online?

You will have the option to make payments using various payment methods provided, such as mobile banking, Internet banking, wallets, cards, and etc.

How do I receive my insurance policy documents after purchase?

After completing the KYC, proposal and payment process, you will be able to download your insurance policy documents instantly from the portal.

Can I cancel or modify my insurance policy after purchase?

Yes, you can cancel or modify your insurance policy after purchase by contacting our support team and providing the valid reason for the cancellation or modification. Our support team will assist you accordingly.

What should I do if I encounter issues during the online purchase process?

If you encounter any issues during the online purchase process, please escalate the matter to our support team. They will assist you and ensure a smooth purchasing experience.

Are there any additional fees or charges associated with online insurance purchases?

No, there are no additional fees or charges associated with online insurance purchases. In fact, you even receive a direct discount on your online purchase.

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